FAQs

If you have any questions, please don’t hesitate to call our Customer Support Team at 800-921-1322.  Office hours are Monday-Friday 8:00AM to 5:00PM Mountain Standard Time.

We have the capability to manufacturer a large variety of school products.  Please contact Customer Support at (800) 921-1322 regarding your custom product.

On the product page of every product on our website, you will see under Design Options in Step 3 a listing for design templates in Microsoft Word, Microsoft Publisher and Photoshop.  Download the template…create your design…save your design as a high-resolution PDF…then upload your design in Step 3 of the product you wish to order.

We have an entire product category named “Imprinted Eco-Friend™ Books” which is devoted to recycled paper within a custom spiral notebook.

Spiral binding is one of the most popular binding solution for businesses or individuals who need to create high quality books. Please select from silver wire (Most common) for a classic look, or black wire for a clean and professional look.

Because the merchandise is imprinted with your school’s name, we do not accept returns.

The price on our website is manufacturers direct pricing which is lower than wholesale pricing.  Our pricing is quantity pricing based whereas the more of a product you purchase, the lower the price.

Find the product you would like order and complete Step 1 and Step 2.  In Step 3, upload the graphic file of design you want on the product.  Next you will complete registration and then continue shopping or checkout.

If you would like to make changes or cancel an order please contact our customer support team at 800-921-1322. Please note, you will be responsible for the cost associated with the merchandise that has been manufactured.

We have prepared the following guide to assist you with your electronic file preparation and submission. If you have a specific problem that is not covered in this guide, or have other questions, please feel free to contact us. Improperly prepared files can cause delays in manufacturing. Our customer service will do anything in their power to provide you with the highest quality product.

Copy and Pasting Images from the Internet

Do not copy and paste images from the internet. Internet images are low resolution and are not suitable for quality printing. You will need to upload the original graphic file in an acceptable file format listed below.

Acceptable File Formats

• High Resolution PDF (*.pdf) (Recommended)
• PNG Image (*.png) (Recommended)
• JPEG Image (*.jpg, *.jpeg) (Recommended)
• EPS Image (*.eps)
• PSD Image (*.psd)
• Adobe Illustrator (*.ai)

Page Setup

When setting up your page, set up the page in the exact size of the product you wish to order. Leave a 1/4" white margin on all sides; do not place text or images in the 1/4" margin. The exception to this page set up is if you have a bleed. See Bleeds below.

Bleeds

If you are designing a product that has a bleed, it must be formatted to the size of the product you are ordering; There is no need to add an additional margin to the design. All graphical elements that are NOT intended to bleed should be a 1/4 “ away from the edges. If there any graphics that are meant to bleed they should extend to the edge of the file.

Resolution

All documents should be prepared at least 300 dpi of the final print size. Higher resolution files will produce a more detailed image.

Color Settings

Create your document in CMYK mode so that the colors that you see on the screen most closely match the final printed product. Unfortunately, we do not offer exact color matching.

Important Notification

We print millions of custom products annually and our customers are delighted with the products we provide. However, on rare occasions, customers have very specific color, formatting, and registration requirements. The only way to determine if the product you are ordering matches your specific color, formatting, and registration requirements, is for you to pay for an actual printed proof and see if the actual printed product matches your specifications. We will be happy to send you a printed proof for a non-refundable charge. If you submit an order and do not request a hard copy color proof, your order will be printed as is. We will not be liable for color, formatting, or registration variation from the PDF proof visualized either on a computer screen or printed out on your printer.

Approval of your online order signifies you will accept the merchandise as printed and you waive our offer of a printed proof.

Our Policies govern the acceptance of all orders placed via on our web site.

From the top menu bar, click on Order Status and type your email and password.  Click on orders to view all open and shipped orders.

Our web site is secured with a Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption; the same protection used by financial institutions. We also use HTTPS throughout the website for secure communication over a computer network that is widely used on the internet. In HTTPS the communication protocol is encrypted and therefore ensuring the protection of the exchanged data while on our site.

If you wish to place an exact replica of your previous order(s) please log into your account and click on “My Account” from the top navigation menu bar. From this page you will be able to click on “Orders and Reorders” to view and reorder any previous product. You may also give us a contact our customer service team at 800-921-1322 and they will be glad to assist you. Please note, if you wish to make any changes to a previous order, you can edit the product specifications (Quantity, sheet count, paper type etc.) but if you wish to make changes to the artwork it will be considered a new order and you will need to place it through our website.

From the top menu bar, click on My Account and type your email and password. Select what you would like to change from the side or top menu. Make any changes needed and be sure to save those changes.

Login into your account. You can edit the quantity and options from a previous order, but you cannot edit the design. If you have design changes including the image or text, you will need to create a new design.

Design Resolution: Designs must be submitted in at least 300dpi/300ppi (dots per inch/pixels per inch) to ensure a crisp and clean print. If you are not sure your file meets our standard, we offer a file check service free of charge.

Color Mode: For best results make sure your design is in CMYK color mode. We will also accept RGB color which is typically the default color mode in most design programs. If color is critical, we recommend a hard copy proof.

Please ensure the file size you are submitting is the exact size of the product you wish to order. Do not include bleed margins. For more information on bleed margins see our bleeds policy.

We want you to always receive a superior product, so schoolstoresupply.com will review your design files, logos or images for print compatibility at NO charge or obligation before you place an order with our company. If you send us a Microsoft Word, Publisher or Excel file...we will convert your file into a print ready PDF and email the file back to you so you can upload your file in Option 2 on the Product Design Options page.

In the File Review process, we check the following:

• Correct Print Quality (Print Resolution)
• Accurate Bleed, Safety and Trim Areas
• Document is in an Acceptable File Format
• Accuracy of the Size of the Document

After our review, we will email you with the results. If we converted your file to a print ready format, we will email you the file as well. You may also send your file to [email protected]

We do not have set up fees.  Our online price is the net price you pay for the product (plus shipping and sales tax if applicable).

We accept all major credit cards or you can mail a check.  We do offer open credit accounts to schools with approved credit.  Standard payment terms are Net 30 days from the date of the invoice.

When you place your first order, you will see at Checkout that there is an option called “Invoice My School”.  When asked if you have a credit account at School Store Supply, select NO and then check the box requesting a credit application.  Once your credit application has been approved, we will ship your order on the date you requested.

On one order per year you can get extended payments terms.  On an order over $5,000 you will receive Net 60 Day terms.  On an order over $10,000 you will receive Net 90 Day terms.

At Checkout, you will be asked if your school is tax exempt.  If your school is tax exempt, select YES and then upload your tax exempt certificate certifying that your school is responsible for paying all sales tax as required by your state.  If your school is not tax exempt, we will charge sales tax based upon the guidelines established by your state for internet based purchases.

We do accept purchase orders.  Please type your purchase order number in the space provided at checkout.  For more details, see “What Are Your Payment Terms”.

We offer free shipping on orders of $500 or more.  For orders under $500, shipping cost is determined by the weight of an order shipped from our facility in Albuquerque, New Mexico to your location. Remember, paper is extremely heavy. To determine the shipping cost, complete Step 1 and Step 2 in the pricing calculator found on the left side of each product page. You will see that the calculator has given you the cost of the product as well as the weight. Now scroll to the very bottom of the page and click on Shipping Calculator. Complete the fields including the weight of your order and click submit. You will be able to see the cost of shipping your order.

Typically, orders are shipped within 7 business days with a few exceptions. We offer expedited manufacturing so you can have your order prioritized, produced and shipped faster. With most products, we can ship as soon as the next business day.

Because our shipping function is an automatic function within our order entry system, our system will not allow us to charge shipping directly to your shipping account.

You determine arrival date by selecting the print/manufacturing time and shipping method at checkout. From the ship date you have selected, you can expect your order to arrive approximately within the following timetable.

Example: If you select to have your order shipped within 5 business days and you select FedEx Ground at checkout, we will ship your order within 5 business days of the date you place your order and then ship your order via FedEx Ground which will give you an arrival date of approximately 5 to 7 business days from the date your order was shipped.

For more information please see our Shipping Policy.